Common questions, answered directly.
If your question isn't covered here, send us a brief through the contact page or call 1300 539 239.
What areas does Securcom cover?
Securcom designs, installs and maintains electronic security systems across Queensland, New South Wales and the ACT, from our head office in Brendale, Brisbane plus offices in Eagle Farm, Gold Coast, Gladstone, Rockhampton, Newcastle and Canberra.
What is a Type 1a security system?
Type 1a is the highest classification of access control system, built to the alarm standard required on Australian Government sites. Gallagher's Type 1a solution is SCEC-approved, and Securcom holds a national Type 1a Security System Licence to design and install it.
What is a Class 5 alarm system?
Class 5 is the highest classification of intrusion alarm system under Australian standards, used on government and high-risk commercial sites. Securcom holds a national Class 5 Alarm System Licence.
Which access control, CCTV and intercom platforms does Securcom work with?
Our core stack is Gallagher, Avigilon, Integriti and Jacques. We're also certified across Tecom, Genetec, Milestone, Axis, Hanwha, Octave, Commend and HID, and specify the platform that best fits each site rather than a single manufacturer's ecosystem. See the full technology directory →
Does Securcom subcontract installation work?
No. Every installation is carried out by our own in-house licensed technicians — no unsupervised subcontractors and no handoffs between design, install and maintenance.
What maintenance response times can I expect?
Under our Standard and Premium maintenance plans, critical faults that leave a site unsecured are attended within 4 hours (Standard) or 2 hours (Premium). High-priority faults are attended the next business day, and routine requests within 5 business days. See maintenance plans →
Does Securcom offer 24/7 alarm monitoring?
Yes. Securcom's back-to-base monitoring service provides 24/7/365 alarm monitoring through a Grade A1 monitoring centre, with keyholder escalation, patrol dispatch and emergency services notification per your response matrix.
Is Securcom licensed to work on government and high-security sites?
Yes. Securcom is an ASIAL member and holds security licences in Queensland, New South Wales and the ACT, plus national Type 1a and Class 5 licences. See our project portfolio → for examples of government and high-security work.
How do I get a quote?
Send a project brief through the contact page or call 1300 539 239. For most new installations we'll arrange a no-charge site assessment, then provide an itemised scope and quote — usually within one business day of first contact.